Notice of Temporary Suspension of Some Services in Response to the Spread of COVID-19

Given the Emergency Declaration announced by Japanese government following a surge of COVID-19 in Tokyo, Kanagawa, Saitama and Chiba prefectures, our service will be partially suspended as follows;

Suspended Service:

  • - Offline service by Japan Domestic Travel Desk (Flight/Hotel/Car bookings by telephone and email)
  • - Proxy application for visas and passports
  • - Delivery service by hand, mail or courier
  • - Other services that may require in person support

Suspension Start Date:
Friday, 8 January, 2021

Suspension End Date
Until further notice, determined by governmental announcements and epidemic situation

*Services except above, including International Travel Desk, Emergency Travel Service, Web Support & Online Booking Tools (both international/domestic, if contracted) will remain available.